1. I am a new resident of Crystal Lake Park—do I need to have an inspection or occupancy permit
before I move in? Yes, an Occupancy Permit is required. Please contact our Building Inspector, Neil Cantwell. 2. I want to paint the outside of my house? Do I need a permit? Please see the document entitled "Work that requires ARB approval" on the Permits page. 3. I want to build a fence. Do I need a permit? Please see the document entitled "Work that requires ARB approval" on the Permits page. 4. When do I need a permit for repairs
or new building projects? How much will this cost me? What is the process? To whom do I apply? Please see the Permits page for Building Permit Procedures. 5. How do I contact the Crystal Lake Park Building Inspector? City
Planner? City Clerk? Neil Cantwell is the appointed Building Inspector. Ada Hood is the appointed City Planner. Please contact her at 799-1162. Cathryn Shaw is the current City Clerk. She can be reached at 993-1160. 6. I need to have the gate
opened at the end of Oak Drive—whom do I call? Please contact City Clerk, Cathryn Shaw (993-1160). 7. The light is out on my
street—whom do I call to have it repaired? Please contact City Clerk, Cathryn Shaw (993-1160). Residents can also call Ameren directly at 1-800-552-7583 and give them the street address and the light pole’s tag number, for example, 45948. 8. There is a pothole in the middle of my street—whom do I call to have it repaired? Please contact City Clerk, Cathryn Shaw (993-1160) who can put you in touch with the Street Commissioner. 9. My neighbor has construction
starting at 6:00 am—how early can work begin in the neighborhood? Per CLP's Municipal Code 210.210, contractors can work from: 7:00 am to 7:00 pm Monday through Friday 8:00 am to 7:00 pm Saturday 9:00 am to 7:00 pm Sunday and national holidays An exception can be granted in emergencies or where a specific permit has been issued by the City. 10. Who is the alderperson I can
call to make a complaint or make a request of the City? Please see the CLP district/ward map to determine which District/Ward that you are in. A complete list of all Alderpersons are their wards are posted on the Board of Alderpersons page. 11. How do I get a CLP phone
book? Communications Coordinator Jonathan Carey-Voris or City Clerk, Cathryn Shaw (993-1160) can provide you with a CLP phone book. 12. How can I volunteer for the
City? Please contact City Clerk, Cathryn Shaw (993-1160) who can put you in touch with the appropriate Commissioner. 13. How do I find out what is happening in the City? Are there seasonal events? Please check our website's Calendar for listings of upcoming events. Also, notices are posted on the bulletin board located on Country Club Drive and they are listed in the City's periodic Newsletters published in March, September, and December. 14. I have a general question of the City—whom do
I call?
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